Returns

In the unlikely event of a hamper not being delivered within 14 days of placing an order, customers should contact enquiries@lakedistricthamper.co or use our enquiry form. We will make every effort to locate the hamper or if necessary, send a replacement at our expense.

Similarly, if a hamper arrives damaged in any way, customers should contact us via the methods above within 3 days of receipt. We will arrange for the damaged hamper to be returned and, upon confirmation of the damaged items, send either a refund or a replacement hamper, depending on the preference of the customer.

If you wish to cancel your order and return your purchase for any reason, please email enquiries@lakedistricthamper.co and we will arrange for your products to be returned. This must be done within 14 days from the day after you receive the goods for the refund application to be valid. Any return requests made after this period will only be considered based on the contents of each hamper. When the goods have been received and checked, a refund for the goods and the standard delivery charge will be issued within 14 days. Products must be returned in their original condition for a refund to be processed. If a product is not returned in its original condition, then a refund request will be rejected and the product will be sent back to the customer at their own cost.

Examples of items not returned in original condition include:

• Food products that have been opened, partly consumed or otherwise tampered with.
• Face & body products that have been opened.
• Any item that does not have its protective seal intact.

Returned items are the customers responsibility until they are delivered to us. If items are damaged in transit as part of a return (apart from where an item has been returned due to being damaged) then a refund cannot be processed and the return will not be accepted.

Refunds for valid claims will be made via the same payment method used to place the order.